Terugbetalingsbeleid

1. Cancellation, Return, and Refund Policy

1.1 General Information

We hope you're satisfied with your purchase. However, if you're not, you can return the products under the conditions outlined below or in accordance with your legal rights. This policy applies to customers worldwide, but specific terms (e.g., shipping costs, return processes) may vary depending on your location. Please refer to the relevant sections for region-specific details.

 

 

1.2 Right of Withdrawal & Return

1.2.1 You have the legal right to change your mind and cancel the contract within 14 days after the delivery of your products, except for custom-made items such as dining tables or products specifically tailored to your requirements.

1.2.2 During the withdrawal period, we expect you to handle the received goods and packaging with care. The goods must be returned in their original packaging or equivalent protective packaging.

1.2.3 To exercise your right to cancel, you must inform us via email or phone within 14 days of receiving the products. Please include your order number, product details, and a clear statement of your intent to cancel. Both parties (client & Bedu Atelier) must confirm this within the specified period.

1.2.4 You're responsible for any reduction in the value of the goods resulting from their unnecessary use beyond what is necessary to determine their nature, characteristics, and functionality.

1.2.5 Upon cancellation, we'll reimburse you for the full amount paid, excluding delivery and return shipping costs. For international customers, any customs duties or import fees incurred during the return process will also be your responsibility.

1.2.6 We may withhold the refund until we receive the returned goods or you provide evidence of returning the goods, whichever comes first.

1.2.7 If the goods are not returned in accordance with the right of withdrawal terms, we won't refund the purchase price. The product will remain your property, and upon your request, it can be sent back to you at your expense.

1.2.8For customers in the Netherlands and Belgium, the transport fee for returns or exchanges is 200 euros for tables and 15 euros per chair. For customers outside these regions, return shipping costs will vary depending on your location. Please contact us for a shipping quote. If any additional services were required during delivery (e.g., lift or similar), the cost of these services will also be charged. 

 

 

1.3 Exclusions from the Right of Withdrawal

Custom-made products and items intended for a specific person are excluded from the right of withdrawal. This includes, but is not limited to, custom dining tables, personalized furniture, and bespoke designs.

 

 

2. Defective Goods

2.1 Please inspect the goods carefully immediately after receiving them. Check if they match the description, if the correct items were delivered, and if they meet the quality requirements. If you notice any visible defects or issues, please report them to Bedu Atelier within 14 days after delivery.

2.2 For defective goods that do not match the description, the costs of returning the items will be covered by Bedu Atelier.

2.3 When returning the products, please ensure they are carefully repacked in the original or equivalent protective packaging to prevent further damage during transit.

2.4 For international customers, Bedu Atelier will cover the return shipping costs for defective goods, but any customs duties or import fees incurred during the return process will be reimbursed upon providing proof of payment.

 

 

3. Queries and Complaints

3.1 If you have any complaints or disputes, please notify us within 14 days of delivery. If the complaint is valid, our liability will be limited to exchanging the goods or providing a refund.

3.2 The maximum liability of the seller is limited to the amount paid for the order.

3.3 For international customers, complaints will be handled in accordance with the local consumer protection laws applicable in your region.

 

 

4. Warranty Conditions

4.1 We provide a 2-year warranty for our travertine, marble, and wood tables, as well as all other products, covering manufacturing defects and breakages.

4.2 Warranty claims must be reported to Bedu Atelier within the warranty period. Please include proof of purchase and detailed photos of the defect.

4.3 The warranty handling will be covered by Bedu Atelier, except for the shipping costs incurred by the customer for returning the product to us. For international customers, shipping costs may vary depending on your location.

4.4 The warranty does not cover:

  • Damage caused by improper use, accidents, or negligence.

  • Normal wear and tear, including minor scratches or discoloration.

  • Damage caused by exposure to extreme conditions (e.g., heat, moisture).

 

 

5. International Customers

5.1 This policy applies to customers worldwide. However, specific terms such as shipping costs, return processes, and legal rights may vary depending on your location.

5.2 For customers outside the Netherlands and Belgium:

  • Return shipping costs will vary based on your region. Please contact us for a shipping quote.

  • Customs duties or import fees incurred during the return process are the responsibility of the customer.

5.3 Our customer service team is available in English, and Dutch. For assistance in other languages, please contact us via email, and we will do our best to accommodate your request.

 

 

6. Contact Information

For any questions, complaints, or assistance, please contact us:

  • Email: info@beduatelier.com

  • Phone: +31 6 38465453

  • Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (CET)